by Scott Hood | Aug 13, 2015 | Strategy
The notion of member value is a frequent discussion topic as we meet with credit union CEOs, boards and senior management teams. Some credit unions, generally including those that most enthusiastically support the credit union philosophy, recently seem to have a...
by Brian Hague, CFA | Dec 10, 2014 | Strategy
We hear “Wow!” a lot these days among many of the credit unions we work with, in the context of “Wowing the Member,” or “Wow Member Service.” But here’s a stark truth: you can’t “Wow” your members if you don’t first “Wow” your employees. Why? Because an excellent...
by Brian Hague, CFA | Jun 10, 2014 | Strategy
A number of economists are presenting a pretty rosy outlook for the U.S. economy over the next several quarters. While I don’t disagree with the general positive direction of their forecasts, nor with the general contribution to those forecasts of their various...
by Jeff Owen | Mar 6, 2014 | Strategy
I don’t know if any of you are like me, but living in a house with children seems to dictate the type of entertainment that I get to enjoy. For any of you that have not seen the Croods, an animated film set in the pre-historic era, it follows the supposed lone...
