Blog & Resources
To “wow” your members, you have to “wow” your employees
We hear “Wow!” a lot these days among many of the credit unions we work with, in the context of “Wowing the Member,” or “Wow Member Service.” But here’s a stark truth: you can’t “Wow” your members if you don’t first “Wow”...
Interest Rate Risk
The NCUA is hyper-focused on interest rate risk (IRR). They go so far as to include an “Interest Rate Risk Resources” button on their main webpage that includes, among other items, a video featuring NCUA Chief Economist...
Best Practices in auto lending: Risk vs. Reward
The auto lending arena grows more competitive with each passing year. In a time when the pool of prime borrowers has shrunk significantly, dealers are offering 0% financing to capture a large percentage of new auto...
When good is bad
The latest home price numbers (through May, according to S&P/Case-Shiller) looked pretty solid: the benchmark 20-City Composite measure was up 9.3% year-over-year (YOY). All 20 markets posted gains on an unadjusted...
Strategy Execution: Is it you or the regulator that is the problem?
Rochdale works closely with boards and management teams across the country on strategic planning, enterprise risk management and regulatory assistance, and as a result I have come to one unmistakable observation –...