At Rochdale we are dedicated and passionate about helping our clients succeed. For each client engagement, creating a remarkable service experience drives our approach. We realize running a risk management program and vendor management program is hard, so we have added a client success person to not just teach you how to use software, but to help you establish and manage your risk related programs along the way.
We are proud of the people who make up the Rochdale team and believe that success starts with them. That’s why we’ve promoted our own Mallory Bounds into a Client Success Manager role. Mallory leverages her 10+ years of Client Relations experience within the SaaS industry to help make remarkable possible. She believes in building long-lasting relationships with clients that allow for continued engagement and communication.
Beginning with new client onboarding, and then progressing through implementation and on to successful adoption, Mallory partners with our team of experts to deliver a scalable solution that is tailored to fit your risk objectives. To help you realize success, and through a series of regular touch points relevant to Rochdale’s risk-intelligent solutions, she confirms that:
- your business goals and expectations are understood
- the engagement approach is appropriately prioritized
- your engagement is appropriately resourced
- milestone expectations are clear
- industry best practices are employed
- your team is equipped with status updates, progress reports, and metrics
- your teams feel properly trained
- you are using your risk management solution and resources to their full advantage
- your risk management solution is sustainable
- engagement continues throughout the partnership
- client business goals are met
Mallory is committed to creating an environment of open feedback and dialogue. Stepping into her new role this quarter, Mallory has already begun to partner with our team of experts and leverage our risk-intelligent solutions to help meet your risk objectives.